Shipping policy

At The Haute Oasis, we aim to process and ship all orders promptly while ensuring your items are carefully packaged.

Order Processing Time

    •    Orders are processed within 1–3 business days (excluding weekends and holidays).

    •    During high-volume periods, promotions, or new launches, processing times may be slightly extended.

    •    Orders cannot be modified or canceled once processing has begun.

Shipping Rates & Methods

    •    Shipping rates are calculated at checkout based on location, order weight, and selected shipping method.

    •    We currently ship via USPS, UPS, or FedEx.

Domestic Shipping (U.S.)

    •    Estimated delivery times vary by carrier and service selected at checkout.

    •    Delivery timelines are estimates and not guaranteed.

International Shipping

    •    International shipping rates and delivery times are calculated at checkout.

    •    Customers are responsible for customs duties, taxes, and import fees, if applicable.

    •    The Haute Oasis is not responsible for delays caused by customs processing.

Shipping Confirmation & Tracking

    •    Once your order ships, you will receive a shipping confirmation email with tracking information.

    •    Tracking updates may take up to 24 hours to reflect carrier movement.

Incorrect Shipping Address

    •    Customers are responsible for providing an accurate shipping address.

    •    Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

    •    The Haute Oasis is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

    •    The Haute Oasis is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier.

    •    If your package is delayed or missing, please contact the shipping carrier directly using your tracking information.

    •    For added protection, customers are encouraged to select shipping options that include insurance when available.

Damaged Packages

    •    If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and items so we can assist you.

Split Shipments

    •    Orders containing multiple items may ship separately. If this occurs, you will receive tracking information for each shipment.

Checkout Disclaimer

Processing time is 1–3 business days. Delivery times are estimates and not guaranteed.

Product Page Notice

Shipping times vary by location. The Haute Oasis is not responsible for carrier delays.

Order Confirmation Footer

Once shipped, tracking details will be emailed. Delivery timelines are carrier-dependent.

Shipping Policy

At The Haute Oasis, every order is handled with care and intention. We strive to ensure your pieces arrive beautifully packaged and in a timely manner.

Order Processing

Orders are processed within 1–3 business days, excluding weekends and holidays. During seasonal launches or high-volume periods, processing times may extend slightly. Once processing begins, orders cannot be modified or canceled.

Shipping Methods & Rates

Shipping rates are calculated at checkout based on destination, order weight, and selected service. We ship using trusted carriers including USPS, UPS, and FedEx.

Domestic Shipping (U.S.)

Delivery timelines vary by carrier and shipping method selected at checkout. Estimated delivery times are provided for convenience and are not guaranteed.

International Shipping

International orders are welcome. Shipping rates and delivery estimates are calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their destination country. The Haute Oasis is not responsible for customs-related delays.

Shipping Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email with tracking details. Tracking information may take up to 24 hours to update once the package is in transit.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. The Haute Oasis is not responsible for packages delivered to an incorrect address provided by the customer. Orders returned due to address errors may require additional shipping fees for reshipment.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer. The Haute Oasis is not liable for lost, stolen, or delayed packages after delivery confirmation. We recommend selecting insured shipping options when available for added peace of mind.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery and include clear photos of the packaging and item(s). We will gladly assist in resolving the issue.

Multiple Shipments

Orders containing multiple items may ship separately. If applicable, tracking details for each shipment will be provided.